I certain know that a number of Defence publications I managed were never archived despite there being regular requests for them (e.g. When did this policy change? Why did it change?).
That's an issue in my line of work too (HR / Payroll / Employee Relations). When you look at someone's pay file and want to know why one of your predecessors did something to someone's pay record, it's useful to know what the relevant legislation or conditions of service document in effect at that time said.
For example, a couple of months ago I was looking at an employee's pay record when I found she'd been allowed to count her time working at a charity towards the time needed to qualify for a particular entitlement. The relevant law says you can only count government service towards the qualifying time, but it can be a murky question as to what exactly counts as government service. So the law has a regulation which lists the eligible organisations. The thing is, the list is often updated as organisations are created, disbanded, merged, or even have their legal nature changed.
So in this employee's case we needed to know whether the charity she worked for back in the 1990s was by some chance on the list as the regulation existed 20 years ago. And, as it happened, one of my colleagues had a copy of the late 1990s version of the regulation, and we were able to check it directly. And no, the charity wasn't on the list, so she shouldn't have been allowed to count her time working at the charity. Whoops.
We could probably have checked online, as something as significant as legislation is usually archived properly. But it can be a different thing with conditions of service documents, where it's often only because of a slightly obsessive employee that old versions of such documents are preserved; usually when employees transfer out of these teams they throw out all the old papers
they don't need any more, without thinking that it might be useful to the team as a whole.